Return Policy

If you want to return your order, we are always ready to help you! You can return our products free of charge within 30 days. The items must be returned complete and in their original packaging. After we have received your return in good order, you will receive your money back within a few days.

Method for returns within the EU and the United Kingdom:

  1. Send us an e-mail to and state the order number and which items you wish to return.
  2. We will send you a (postage paid) return label by e-mail with which you can return the items free of charge.
  3. Stick the return label on the package and return the package to a service point of the indicated carrier.
  4. As soon as we have received the return in good order, we will issue a full refund. It can take a few days for the money to arrive back in your account, depending on the chosen payment method used to complete your order.

Please note, these are the exceptions to our return policy:

  • The articles may not show any visible signs of use.
  • TOPBUXUS Trichogramma (parasitic wasps against Boxwood moth) cannot be returned.
  • Free returns are only possible for orders from within the EU or the United Kingdom. Do you live outside the EU/UK and want to return an item? Please contact us at

If you have any questions, you can always contact us via